According to the Harvard Business Review (HBR), every health care organization should start the day with a quick meeting to review safety and operational issues. The HBR reports that health care organizations who have daily morning huddles experience 40 percent more reporting safety reporting. However, improving daily operations goes beyond standard morning business huddles.
The best way to improve daily operations is through a solid quality improvement program. As mentioned above, health care organizations should start the day with a brief meeting that highlights major issues. However, without management intervention and documentation, these issues will continue to occur every day. This will result in frustrated patients and employees. Therefore, health care organizations should have daily morning huddles that result in documented goals and tasks. This action list is a great way to ensure accountability and transparency. In addition to this, there should be thorough quality discussions with management in order to allocate and prioritize processes and resources. Ideally, the health care organization will adopt the ISO 9000 quality management system or an equally beneficial program.
In today’s health care environment, employees must do all they can to just keep up with the fast workflow and intense job duties. Supervisors and managers may actually spend more time putting out fires or dealing with day-to-day issues instead of performing important managerial tasks. For example, health care management should proactively delegate tasks to their subordinates. This will be beneficial for management in the long-run because they will be able to identify subordinates who demonstrate strong organizational and leadership skills. As their star employees take on more challenging responsibilities and complex assignments, they will be able to transition into leadership positions. As a result of better operations control, management will be able to focus on more serious issues related to HR and compliance. In fact, these two issues are best handled through preventative planning and preemptive action.
Effective budgeting oversight is a way that health care executives can contribute to operational improvements. This is accomplished through the executives comparing the costs of specific services to the actual revenue generated. As a result, the executives are able to effectively prioritize financial decisions and appropriately adjust their strategic planning. For example, finalizing approaching fiscal budgets will take into account department project requests and their projected revenue increase. Executives can make the best financial decision that will benefit both patients and employees. On the other hand, in-depth financial analysis will also help executives decide whether to increase or decrease departmental operating hours or services. For instance, lab services may be in high demand and therefore need more staff and resources. However, radiology technology must result in a transition to an online platform that requires fewer employees and less administration.
Health care organizations can improve their daily operations through continuous improvement, quality management and budget monitoring.